Ep. 10 - Teams #3 - Moving from Friction to Function
Don’t Fear the Friction — Reframe it
This is the 3rd episode in our team series, and it’s focused on team friction. In this episode, Shelley and Drew explore the why, what, and how of a commonly misunderstood dynamic in team life: friction. Shelley shares how friction can be a precursor to team conflict and sometimes activates a leader’s flight, fight, or freeze response.
A better approach is to reframe friction and lean in without taking over. Shelley emphasizes presence, curiosity, and early intervention: listening for subtle cues, pausing agendas to clarify concerns, and empowering teams through tools like code words to reset conversations. One tool Shelley introduces is the Team Heat scale as a way to identify friction before it turns into dysfunction.
Ultimately, the episode’s message is clear: friction is not the enemy. When leaders lean in, they can transform tension into creative energy, alignment, and high performance.
Key Takeaways:
Friction is a normal team process that represents progress as teams get more involved in getting the work done.
Friction often results from a lack of information, misalignment, or stress.
Leaders are best positioned to move friction to high function by leaning in, getting curious, and creating space for the team to work through it.
Ready to begin your own leadership journey or have questions? Contact me today to schedule your complimentary discovery call today. Begin transforming your leadership journey with the clarity to lead and the confidence to succeed.
